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Returns Policy

3 STEP RETURNS PROCESS

  1. Complete the returns forms detailing your order number which begins with TS, item returned and reason for return.
  2. Please email support@trapstarlondon.com for details how to set up your UK return
  3. Upon receiving your returned package we will action your requested refund or exchange.

For All Returns/Exchanges Please Email - support@trapstarlondon.com to arrange the return/exchange of an order 

DOWNLOAD RETURNS FORM

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Trapstar London. Footwear must also be accompanied by the original shoe box in its original condition.

Please note that due to hygiene reasons, bodysuits, socks and underwear cannot be returned if removed from their original packaging.

A refund will be issued back to the original method of payment for the merchandise returned. We require up to 10 business days of receiving the merchandise at the Trapstar London warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. We estimate

Returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.

INTERNATIONAL RETURNS

All returned merchandise should be declared as a "Return of United States of America Merchandise" on the customs declaration; without this the return may not be successful or may incur additional fees.

For All Returns/Exchanges Please Email - support@trapstarlondon.com to arrange the return/exchange of an order