3 STEP RETURNS PROCESS
- Complete the returns forms detailing your email address, order number which begins with TS, item returned and reason for return.
- If your order didn’t come with a returns form please use the link below to download a form.
- Upon receiving your returned package we will action your requested refund or exchange. You will receive either a dispatch confirmation or refund confirmation by email.
If you are not fully happy with the goods you have received, you can return them
to us within 28 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will
not include the cost of the original postage and packaging. We are not able to
refund or exchange items that appear to have been worn, washed, or are not in
Please ensure you enclose a completed returns form with your order (if you do not
have one, you can download a returns form here).
Ensure your return is well packaged, and meets all the conditions outlined at the
bottom of this page.
Returns should be shipped with a service that provides a tracking number (Royal
Mail Tracked or Special Delivery are advised) and insurance as we are not
responsible for delayed or lost packages.
Enclose the completed Returns form with your goods, and return to the following
PO Box 3371
Returns Terms and Guidelines
All returned items must be unworn, unwashed, complete with original tags and/or
packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in
Please note that due to hygiene reasons, bodysuits, socks and underwear
cannot be returned if removed from their original packaging.
If returning footwear, please ensure the box is protected with an outer packaging
layer. The box is part of the product, therefore any damage may result in the return
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
Please make sure that the returns form is enclosed with your goods - no form may
result in your return not being processed.
For All International Returns/Exchanges Please Email - email@example.com
to arrange the return/exchange of an order. Additional costs may be incurred.
If returning an item from outside the UK, please clearly mark the package
'RETURNED GOODS', to avoid any customs charges. TRAPSTAR is NOT responsible
for any return custom charges made.
A refund will be issued back to the original method of payment for the merchandise
returned. We require up to 5 business days of receiving the merchandise at the
Trapstar London warehouse. Financial institutions may require additional days to
process the refund before the funds are returned to the account. You will receive
notification from us once we have actioned a refund.
You can call us during business hours (Monday - Friday 09:00-16:00 BST Saturday -
Sunday 12:00-16:00 BST) on:
Telephone: +44 (0) 20 3915 3703