3 step returns process
- Complete the returns forms detailing your order number which begins with TS, item returned and reason for return.
- Return your order in original packaging and condition within 14 days of receiving to the return address along with the completed returns form.
- Upon receiving your returned package we will action your requested refund or exchange.
Merchandise marked SALE cannot be returned, unless faulty.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Trapstar London. Footwear must also be accompanied by the original shoe box in its original condition.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Trapstar London warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. We estimate
The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of Trapstar London.
All sale items are final.
All returned merchandise should be declared as a "Return of United States of America Merchandise" on the customs declaration; without this the return may not be successful or may incur additional fees.
Complete return instructions will be provided upon request of a return authorization number - simply email customer support here.
UK & Europe Return Address: