3 step returns process
- Complete the returns forms detailing your order number which begins with TS, item returned and reason for return.
- Return your order in original packaging and condition within 14 days of receiving to the return address along with the completed returns form.
- Upon receiving your returned package we will action your requested refund or exchange.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Trapstar London. Footwear must also be accompanied by the original shoe box in its original condition.
Please note that due to hygiene reasons, bodysuits, socks and underwear cannot be returned if removed from their original packaging.
A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Trapstar London warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. We estimate
Returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.
All returned merchandise should be declared as a "Return of United States of America Merchandise" on the customs declaration; without this the return may not be successful or may incur additional fees.