Customer Service

Contact us

You can email us at 

You can speak to us during business hours (Monday - Sunday 09:00 - 17:00 BST) via our live chat

Trapstar Collective Limited

Address - Fifth Floor, Clareville House 26-27 Oxendon Street, St. James's, London, England, SW1Y 4EL


Our products

Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter and follow our social channels.


If you are accessing from the United Kingdom and the rest of Europe, prices will be shown in GBP. If you are accessing our website from within the United States, Canada or Mexico, prices will be shown in USD.

International duties and taxes

International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout.

Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.


You can add and remove products from your shopping bag before you checkout.

Please note that the price and currency charged is determined by the shipping address entered at checkout.

Orders shipping within the United Kingdom and the rest of Europe will be charged in GBP. U.S, Canadian and Mexican orders will be charged in USD. Finally, all orders shipping outside above mentioned regions will be charged in USD.

Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.

Shopping at is safe. Personal information provided on is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. 


We currently accept payment by Visa, MasterCard, American Express and Discover.

Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.

Order confirmation

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.

Please review the order confirmation and contact us if you see any errors. 

Order status

Please note that we have a 9-12 working day shipping process (not including weekends or holidays) from the time your order is placed. If you have made an international order, please note that we have a 15-20 working day shipping process. This excludes orders that may be a PRE ORDER. If your order is a pre order please make sure to check the date in which that specific item is to be dispatched. This information can often be found in the Product's Description and will also be emailed to you.

A 'Processing' status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.

Seasonal sales, new arrivals, and promotions

Signing up for our newsletter is the best way to receive updates about new arrivals, 10 hour drops and promotions.  You can subscribe at checkout, or by entering your email address in the newsletter section in the footer of any page on