Customer Service

Contact us

You can email us at support@trapstarlondon.com. You can speak to us during business hours (Monday - Sunday 09:00 - 17:00 BST) via our live chat. Trapstar Collective Limited, Fifth Floor, Clareville House, 26-27 Oxendon Street, St. James's, London, England, SW1Y 4EL.

Our Products

Availability of merchandise can change daily due to high order volumes. To stay up to date on new arrivals, promotions, and sales, sign up for our newsletter and follow our social channels.

Currency

Prices are shown in GBP for the UK and Europe. If accessing from another region, prices will be shown in your local currency where possible.

Checkout

You can add and remove products from your shopping bag before checkout. The final price and currency charged is determined by the shipping address entered. UK and European orders are charged in GBP. U.S, Canadian and Mexican orders are charged in USD. All other regions are charged in USD. Personal information is handled securely with SSL encryption.

Payment

We accept Visa, MasterCard, American Express and Discover. We may contact you if billing information needs verification before shipment.

Order Confirmation

You will receive an order confirmation email shortly after placing your order. Check your spam folder if it does not appear. Contact us if you notice any errors.

Order Status

Standard shipping takes 9-12 working days (UK/Europe) and 15-20 working days internationally, excluding weekends and holidays. Pre-order items will ship based on the dispatch date listed in the product description. “Processing” means your order has not yet shipped. You will receive a tracking number once dispatched.

Seasonal Sales, New Arrivals, and Promotions

Sign up for our newsletter to receive updates on new arrivals, timed drops, and promotions. You can subscribe at checkout or via the footer of any page.