Standard Delivery - £4.00

• Receive within 2 - 4 working days (Excludes bank holidays).
• Includes door to door tracking.
• Free with all orders over £70.
• Mainland UK and Northern Ireland only. Excludes Highlands & Islands.

Next Day Delivery - £6.00

• Order before 11pm Sunday to Friday for next working day delivery (excluding bank holidays).
• Orders placed after 11pm Friday, or at any time on Saturday, will be dispatched on Sunday.
• Orders placed on bank holidays will arrive next working day
• No orders will be delivered on bank holidays
• Mainland UK only. Excludes Highlands and Islands.

Premium Next Day Delivery (DPD) - £10.00

• Orders placed before 8pm Monday to Friday will be delivered the next working day (excluding bank holidays).
• Any orders placed using Premium Delivery after 8pm Friday to 3pm Sunday will be delivered on the following Monday (excluding Bank Holidays).
• No orders will be delivered on bank holidays

Track My Order

You can track your order via the link included in your dispatch email (make sure you double-check this hasn't ended up in your junk folder).

Not received a dispatch email?

The below might help:

• Orders placed before 11pm Monday - Thursday using our Next Day Delivery service can arrive at any time up to 8pm the following day.
• Orders placed after 11pm Thursday, Friday and Saturday will be dispatched on Sunday.
• Standard Delivery can take up to 4 working days.

*We are not currently offering home delivery outside the UK

Missing delivery

If you weren't home when delivery was attempted, the courier will attempt to leave your item in a safe place or with a neighbour. If the courier is unable to deliver to you after several attempts, or leave it in a safe place, they will return the item to us. We will process a full refund as soon as your order is received into our warehouse. Sorry, we are unable to resend your parcel to you.

I've tracked my order online with the courier and it is showing as delivered but I haven't received it. What should I do?

Note: Please get in touch within 14 days of your parcel being delivered for us to investigate this. Failure to contact us within the 14 days will lead to no resolution.

Before contacting us please make sure your order hasn’t been left in a safe place or with a neighbour.

If your order hasn’t been left elsewhere please contact us with your order number and email address and we can assist you.

If there is an item missing from your order or you have received the incorrect items please contact us so we can resolve the issue.

When will my order be dispatched?

When you place your order online, you will receive a confirmation email. When your order has been picked and dispatched, you will then receive another email confirming dispatch and providing you with your tracking number.

Can I change my delivery address?

Sorry but once you've placed your order we are unable to change the delivery address provided. This is because when you place your order it goes through various security checks which include checks on the delivery address provided. If we change the delivery address we will invalidate these checks. If you have entered an incorrect address, please let us know and we will cancel and refund it for you so that you can place a new order with the correct address.

I am missing an item from my delivery

On rare occasions items can become out of stock after an order has been placed. In this instance we will always email you to let you know if an item was out of stock and you’ll receive a full refund for your item. If you haven’t received an email and a refund for your missing item please contact the team who will be able to investigate if have received your order though believe you are missing an item.

Quick and Easy UK Returns

Update:Any shoes returned must be in the original box received, with no tape or labels on the box itself.

Return your item

Quick and easy returns by our courier service. Simply follow our returns portal link below.

In just a few steps, we'll have it sorted. Easy!

Create a Return

Why has my order been cancelled?

There are  a number of reasons why your order may have been cancelled. This could be due to stock issues or your order may have been cancelled if it did not satisfy all of our security checks. It's worth noting that all our orders are screened for fraud and the most common check is to ensure that your billing address accurately matches that held by the card issuing bank. If your order fails these security checks, we will email the email address provided to advise that the order has been cancelled and issue a full refund.

How do I return my order for an exchange?

We can only offer exchanges within the UK.

To return your order for an exchange simply head to our returns portal here then select “Exchange” from the Return Option drop down and complete the field with the item Code, Colour and Size to request your exchange and send everything back to us using our free returns service. Please note we can only exchange for the same item in another size. If you request an item that is out of stock then a refund will automatically be processed instead.

Do I have to pay to return my order?

You can return your order to us using one of our courier services from as little as £2.50 with InPost or with £3 DPD.

If you choose to use another method of returns postage you will be liable for the cost of this and it may not be covered under our standard return Terms and Conditions.

How long can I keep my order before returning it?

We ask you return your items to us in an unused and saleable condition within 28 days of receipt.

How long will it take to refund my order?

We aim to process all returns within 7 days of us receiving the goods back in our Warehouse.

You will receive an email to confirm when your refund has been processed. Please allow up to a week for refunds to show on your account. Unfortunately, this timescale is outside of our control and dependent on the card issuing bank. Once we have processed a refund to you we are unable to do anything to make this appear in your account any quicker. On rare occasions, some refunds may take longer than expected to process, however, all refunds will be processed within 14 days.

Faulty merchandise.

It doesn’t happen often but if one of your purchases has a manufacturing defect, we’ll do everything we can to help out. As long as you have the receipt or satisfactory proof of purchase*, Trapstar will replace any faulty merchandise with an exchange or refund*

*This excludes items purchased from our Damaged Stock Range and underwear.

Why haven't I been refunded the whole amount?

We will only refund the delivery charge if you have cancelled your order or we have sent you a faulty or incorrect item.

Can underwear and/or swimwear be returned?

For reasons of hygiene and safety, underwear and swimwear are widely exempt from standard return policies if the protective seal, packaging, or tags have been broken or removed. This does not affect your statutory rights.

Can sale/discounted items be returned?

Sale items have the same returns policy as full price

You've emailed me to say you've processed my refund, but it's not showing in my account, why?

Once we have processed your refund, this normally takes around 3-5 working days to go back to your account though, due to banking processes, the process can take up to 10 working days.

If you’ve paid by PayPal, it will take 24-48 hours to hit your account.

For LayBuy, the process can take up to 10 working days.

Klarna refunds will be processed within 5-7 business days.

My item has developed a fault. How can I return it?

If you need to return a product that you believe is faulty, misdescribed, damaged, or unfit for purpose, you can do so either in-store or by post. Once we receive the item, our team will carefully inspect it to assess the issue.

To ensure a smooth return process, please return the product in its original box or packaging. If the item is confirmed to be faulty, misdescribed, damaged, or unfit for purpose, we will issue a full refund or arrange a replacement, including any delivery charges you originally paid. We will also cover any reasonable return costs.

If an item is returned as faulty but is found to be in good condition upon inspection, we will return it to you. In this case, you may be required to cover the return postage costs, which will not exceed £3.95 unless you select an express delivery option.

Pease contact us to request a returns label. Once you receive your label, please scan the QR code or follow the instructions on the shipment notice to return your item. We also recommend obtaining proof of postage for your records.

I’ve accidently chosen the wrong size, can I change it?

Unfortunately we are unable to amend your order once it has been placed.

I forgot to use my discount code, can I add it now?

We are unable to amend your order once it has been placed. Ensure you keep hold of your discount code for your next purchase.