I have ordered multiple items and have only received part of my order.
We ship from several locations, so you may receive multiple deliveries for a single order.
My order has been cancelled and I don’t know why.
As we dispatch from multiple locations, this indicates that your order will not be sent from one of our shipping centres. Your package is still on its way to you from another location. We do understand how misleading this is and are working on improving the process.
It has been a few days since I placed my order and have only received an order confirmation.
Our dispatch processing time is 3-10 working days (not incl. weekends and public holidays) from the point of purchase. You will receive a dispatch notification email within this period of time.
Can I upgrade my shipping to next day delivery?
Next day delivery is currently not a service we offer.
I have placed an order and would like to add/remove an item.
We begin processing orders as soon as they are placed, so we are unable to make adjustments once submitted. A new item can only be added by placing a new order and removing an item or cancelling an order would require you contacting firstname.lastname@example.org, quoting your order reference number.
My order has been cancelled and I don't know why.
As a precaution on our website, the system declines orders that show any signs of being fraudulent. Not to worry, please email a picture of your ID and the last 4 digits of your card to email@example.com and you will be invoiced for the product you want and that will be sent. Kindly include your order number that begins with TS. Apologies for the inconvenience and do hope this helps