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Orders

What is the status of my order?

Your confirmation email will state your despatch window, between 3 and 10 working days. If your order is still within this window we assure you your order in hand and ask you kindly for your patience.

If your order exceeds this window then please get in touch using the contact form.

Questions

Your confirmation email will state your despatch window, between 3 and 10 working days. If your order is still within this window we assure you your order in hand and ask you kindly for your patience.

If your order exceeds this window then please get in touch using the contact form.

Please contact us using the form below so we can assist you with your order.
CONTACT US

For large orders we may split them over two packages. Please check your emails for any further tracking numbers.

If an item is missing, please contact customer support with your order number and missing item using the contact form below.

As soon as the fault has been discovered, please contact our Customer Service team using the form below.

Please contact us using the form below.

Please note, we cannot guarantee the order will be cancelled before being processed due to our varying process times.

We are extremely sorry if there are any issues with your order and we want to sort this right away.

Please contact us using the form below.

We cannot always guarantee that your order will be changed in time.

Once we have processed your refund, it can take between 3-5 working days depends on the card you used to pay with. Please contact your card issuer if it has been longer than 5 working days.

Yes, however, we currently do not currently offer a gift wrapping service

If your order has been shipped with DPD, you can change the delivery address either in the app, or using the tracking link for your order.

If your order has been shipped with DHL, they offer a number of services