A working day is classed as Monday to Friday where there is no public holiday.
What is the difference between a despatch time and a delivery time?
We use a complex network of suppliers and couriers to get you the product you deserve. This means our process and despatch times vary between 3-10 working days.
Once we have despatched, your order will be delivered depending on your location or which courier we use. More information on delivery times can be found here.
What should I do if my order hasn’t been delivered yet?
If you are still within our despatch window, we kindly ask you to be patient whilst we despatch your order. More information on our despatch window can be found here.
Which couriers do you use?
For UK deliveries we use DPD.
For European deliveries, we use a mixture of DPD and DHL.
For all deliveries outside of Europe, we use DHL.
What are your transit times for each courier?
Transit times depend on the destination and service used. For DPD domestic, we always use a next day service (not including weekend). For DPD Europe, we always ship using DPD Classic. For DHL, we always use an express service. Please see full list of transit times for each country:
Country
Transit Time
Carrier
Albania
2
DHL
Andorra
3
DHL
Australia
3
DHL
Austria
3
DPD
Bahrain
2
DHL
Bangladesh
4
DHL
Belarus
4
DHL
Belgium
2
DPD
Bhutan
4
DHL
Bosnia Herzegovina
4
DHL
Brunei
4
DHL
Bulgaria
2
DHL
Cambodia
2
DHL
Canada
2
DHL
Canary Islands
4
DHL
Channel Islands
1
DHL
China, Peoples Rep.
3
DHL
Croatia
2
DHL
Cyprus
2
DHL
Czech Republic
4
DPD
Denmark
1
DHL
Estonia
1
DHL
Faroe Islands
1
DHL
Finland
2
DHL
France (inc Monaco)
2
DPD
Germany
2
DPD
Gibraltar
2
DHL
Greece
2
DHL
Greenland
1
DHL
Hong Kong
2
DHL
Hungary
1
DHL
Iceland
4
DPD
India
3
DHL
Indonesia
3
DHL
Ireland Republic of
1
DHL
Israel
3
DHL
Italy
1
DHL
Japan
3
DHL
Jordan
3
DHL
Korea, Rep of (South)
3
DHL
Kosovo
3
DHL
Kuwait
3
DHL
Laos Peoples Dem. Rep
2
DHL
Latvia
1
DHL
Liechtenstein
1
DHL
Lithuania
1
DHL
Luxembourg
2
DPD
Macau
3
DHL
Macedonia
4
DHL
Malaysia
3
DHL
Malta
1
DHL
Mexico
3
DHL
Moldova, Rep of
2
DHL
Monaco
1
DHL
Montenegro
2
DHL
Myanmar (Burma)
3
DHL
Nepal
3
DHL
Netherlands
2
DPD
New Zealand
4
DHL
Norway
2
DHL
Oman
2
DHL
Philippines
3
DHL
Poland
1
DHL
Portugal
1
DHL
Qatar
2
DHL
Romania
2
DHL
Russian Federation
3
DHL
San Marino
1
DHL
Saudi Arabia
3
DHL
Serbia
2
DHL
Singapore
2
DHL
Slovakia
4
DPD
Slovenia
1
DHL
Solomon Islands
6+
DHL
South Africa
3
DHL
Spain
4
DPD
Sri Lanka
2
DHL
Sweden
1
DHL
Switzerland
1
DHL
Taiwan
2
DHL
Thailand
2
DHL
Turkey
2
DHL
Ukraine
2
DHL
United Arab Emirates
2
DHL
USA (West Coast)
2
DHL
USA (East Coast)
1
DHL
Vietnam
3
DHL
Rest of World
7+
DHL
How can I track my parcel?
If your order has been shipped using DPD
We highly recommend downloading the DPD app for iOS and Android. More information on the DPD can be found here.
Can I have my order delivered to a PO box
No, our preferred couriers cannot deliver to a PO box.
Both DPD and DHL do offer delivery options to collection points.
For DPD collection point information, please click here.
For DHL collection point information, please click here
Questions
Your confirmation email will state your despatch window, between 3 and 5 working days. If your order is still within this window we assure you your order in hand and ask you kindly for your patience.
If your order exceeds this window then please get in touch using the contact form.
Please contact us using the form below so we can assist you with your order. CONTACT US
For large orders we may split them over two packages. Please check your emails for any further tracking numbers.
If an item is missing, please contact customer support with your order number and missing item using the contact form below.
As soon as the fault has been discovered, please contact our Customer Service team using the form below.
Please contact us using the form below.
Please note, we cannot guarantee the order will be cancelled before being processed due to our varying process times.
We are extremely sorry if there are any issues with your order and we want to sort this right away.
Please contact us using the form below.
We cannot always guarantee that your order will be changed in time.
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