Delivery
Questions
What do you class as a “working day”
What is the difference between a despatch time and a delivery time?
What should I do if my order hasn’t been delivered yet?
Which couriers do you use?
What are your transit times for each courier?
How can I track my parcel?
Can I have my order delivered to a PO box?
What do you class as a “working day”?
A working day is classed as Monday to Friday where there is no public holiday.
Questions
Your confirmation email will state your despatch window, between 3 and 5 working days. If your order is still within this window we assure you your order in hand and ask you kindly for your patience.
If your order exceeds this window then please get in touch using the contact form.
Please contact us using the form below so we can assist you with your order.
CONTACT US
For large orders we may split them over two packages. Please check your emails for any further tracking numbers.
If an item is missing, please contact customer support with your order number and missing item using the contact form below.
As soon as the fault has been discovered, please contact our Customer Service team using the form below.
Please contact us using the form below.
Please note, we cannot guarantee the order will be cancelled before being processed due to our varying process times.
We are extremely sorry if there are any issues with your order and we want to sort this right away.
Please contact us using the form below.
We cannot always guarantee that your order will be changed in time.